{"id":281,"date":"2024-04-17T12:43:52","date_gmt":"2024-04-17T12:43:52","guid":{"rendered":"https:\/\/voldgift.dk\/?page_id=281"},"modified":"2025-01-03T09:02:10","modified_gmt":"2025-01-03T08:02:10","slug":"forbrugersager","status":"publish","type":"page","link":"https:\/\/voldgift.dk\/en\/forbrugersager\/","title":{"rendered":"Consumer cases"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"281\" class=\"elementor elementor-281\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32eff75 e-flex e-con-boxed e-con e-parent\" data-id=\"32eff75\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45126df elementor-widget elementor-widget-heading\" data-id=\"45126df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Consumer cases<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-462e993 e-con-full e-flex e-con e-child\" data-id=\"462e993\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff34361 elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"ff34361\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/voldgift.dk\/en\/kontakt-os\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c52d861 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"c52d861\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/vbaportalen.dk\/account\/login\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">VBA Portal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52b1494a e-flex e-con-boxed e-con e-parent\" data-id=\"52b1494a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-29011b98 e-con-full e-flex e-con e-child\" data-id=\"29011b98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-782c55b7 elementor-widget elementor-widget-image\" data-id=\"782c55b7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-scaled.jpg\" class=\"attachment-full size-full wp-image-1650\" alt=\"\" srcset=\"https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-scaled.jpg 2560w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-300x200.jpg 300w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-1024x683.jpg 1024w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-768x512.jpg 768w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-1536x1024.jpg 1536w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-2048x1365.jpg 2048w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68e9993a e-con-full e-flex e-con e-child\" data-id=\"68e9993a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32894b78 elementor-widget elementor-widget-text-editor\" data-id=\"32894b78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"entry-content\">\n<p>Det fremg\u00e5r af&nbsp;voldgiftslovens \u00a7 7, stk. 2, at en voldgiftsaftale i sager om forbrugeraftaler, der er indg\u00e5et, f\u00f8r tvisten er opst\u00e5et, ikke er bindende for forbrugeren. Hvis den ene part er en forbruger, vil n\u00e6vnet derfor altid h\u00f8re forbrugeren eller dennes repr\u00e6sentant, om man \u00f8nsker at v\u00e6re bundet af aftalen om voldgift. Hvis ikke, bortfalder sagen hos Voldgiftsn\u00e6vnet, og der vil ikke blive stillet krav om betaling af gebyr eller afgift.&nbsp;<\/p><p>Hvis der i en opmandssag eller sag om beslutning om stillet sikkerhed p\u00e5 n\u00e6vnets foresp\u00f8rgsel ikke er gjort indsigelse mod voldgiftsbehandling, opfattes tilsagnet til ligeledes at g\u00e6lde ved en evt. efterf\u00f8lgende indbringelse for almindelig voldgiftsbehandling, jf. reglerne herom.&nbsp; &nbsp;<\/p>\n<p>Sager om sagkyndig beslutning (1993-regler) og syn og sk\u00f8n er ikke voldgift og behandles ikke p\u00e5 samme m\u00e5de.<\/p>\n<p>Sager om syn og sk\u00f8n, hvor den ene part er forbruger, behandles som udgangspunkt som andre sager, hvis der er enighed om at anvende n\u00e6vnets regler.&nbsp;Hvis der m\u00e5tte komme indsigelser mod syn og sk\u00f8n ved n\u00e6vnet fra forbrugeren eller dennes repr\u00e6sentant, vil&nbsp;sp\u00f8rgsm\u00e5let blive vurderet n\u00e6rmere i forhold til at sikre, at&nbsp;syn og sk\u00f8n faktisk er aftalt. Hvis det er aftalt, vil&nbsp;syn og sk\u00f8n kunne gennemf\u00f8res i n\u00e6vnets regi.<\/p>\n<p>In expert determination cases the agreement between the parties will be taken into account, generally based on AB92 or AB Consumer, and the case will be heard in accordance with the relevant rules of the Arbitration Board, even if one of the parties is a consumer.<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6af9f8 e-flex e-con-boxed e-con e-parent\" data-id=\"f6af9f8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-04162a4 e-con-full e-flex e-con e-child\" data-id=\"04162a4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef3f0a elementor-widget elementor-widget-heading\" data-id=\"4ef3f0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253182b elementor-widget elementor-widget-text-editor\" data-id=\"253182b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The General conditions on the provision of works and supplies to consumers (AB Consumer) were most recently revised in 2012.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ab5c12 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"4ab5c12\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/12\/AB-Forbruger-2012-Dansk-1.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"42.35\" height=\"42.35\" viewbox=\"0 0 42.35 42.35\"><g id=\"download-pdf\" transform=\"translate(0)\"><g id=\"Group_314\" data-name=\"Group 314\" transform=\"translate(5.328 0)\"><g id=\"Group_313\" data-name=\"Group 313\"><path id=\"Path_9918\" data-name=\"Path 9918\" d=\"M80.375,8.78l-7.168,7.167h7.168Z\" transform=\"translate(-72.48 -8.054)\"><\/path><path id=\"Path_9919\" data-name=\"Path 9919\" d=\"M74.84,15.044V26.07a5.082,5.082,0,0,0,5.076,5.076H94.235v7.482a1.241,1.241,0,0,1-1.241,1.241H71.739l2.939-3.625a3.52,3.52,0,0,0-2.263-5.706V25.782a3.525,3.525,0,0,0-3.521-3.521H64.419V10.375h9.135a1.241,1.241,0,0,0,1.241-1.241V0h18.2a1.241,1.241,0,0,1,1.241,1.241V9.968H79.917a5.082,5.082,0,0,0-5.076,5.076Z\" transform=\"translate(-64.419 0)\"><\/path><\/g><\/g><path id=\"Path_9920\" data-name=\"Path 9920\" d=\"M277.53,219.571a1.074,1.074,0,0,1-1.077,1.04l-1.008,0c0-1.085,0-.663-.006-2.084h1.013A1.074,1.074,0,0,1,277.53,219.571Z\" transform=\"translate(-252.657 -200.454)\"><\/path><path id=\"Path_9921\" data-name=\"Path 9921\" d=\"M232.627,156.136h-1.046c0,.813,0,2,0,2.474,0,.565,0,1.7.006,2.485.393,0,.83-.006,1.077-.01,1.247-.022,1.8-1.255,1.8-2.467s-.485-2.481-1.845-2.481Zm0,0h-1.046c0,.813,0,2,0,2.474,0,.565,0,1.7.006,2.485.393,0,.83-.006,1.077-.01,1.247-.022,1.8-1.255,1.8-2.467s-.485-2.481-1.845-2.481Zm9.306-5.626H223a2.6,2.6,0,0,0-2.595,2.595v11.026A2.6,2.6,0,0,0,223,166.726h18.929a2.6,2.6,0,0,0,2.6-2.595V153.1A2.6,2.6,0,0,0,241.933,150.51Zm-15.958,9.361-1.016,0v2.051a.827.827,0,0,1-1.654,0v-6.617a.829.829,0,0,1,.827-.827h1.843a2.695,2.695,0,1,1,0,5.389Zm6.721,2.868c-.534.009-1.87.015-1.927.015a.857.857,0,0,1-.844-.935v-6.508a.827.827,0,0,1,.827-.829h1.874c2.093,0,3.5,1.662,3.5,4.136C236.127,160.971,234.683,162.7,232.7,162.739Zm7.9-5.011a.827.827,0,0,1,0,1.654h-1.642v2.544a.827.827,0,0,1-1.654,0v-6.617a.827.827,0,0,1,.827-.827h2.682a.827.827,0,0,1,0,1.654h-1.855v1.591Zm-7.966-1.591h-1.046c0,.813,0,2,0,2.474,0,.565,0,1.7.006,2.485.393,0,.83-.006,1.077-.01,1.247-.022,1.8-1.255,1.8-2.467S233.988,156.136,232.627,156.136Z\" transform=\"translate(-202.179 -138.061)\"><\/path><g id=\"Group_315\" data-name=\"Group 315\" transform=\"translate(0 24.742)\"><path id=\"Path_9922\" data-name=\"Path 9922\" d=\"M13.66,309.059l-5.906,7.284a1.041,1.041,0,0,1-1.616,0L.232,309.059a1.039,1.039,0,0,1,.807-1.694h2.01v-7.206a1.039,1.039,0,0,1,1.04-1.04H9.8a1.04,1.04,0,0,1,1.04,1.04v7.206h2.01a1.039,1.039,0,0,1,.807,1.694Z\" transform=\"translate(0 -299.119)\"><\/path><\/g><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">AB Forbruger<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3dd59a e-con-full e-flex e-con e-child\" data-id=\"b3dd59a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80c80a9 elementor-widget elementor-widget-image\" data-id=\"80c80a9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-scaled.jpg\" class=\"attachment-full size-full wp-image-1650\" alt=\"\" srcset=\"https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-scaled.jpg 2560w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-300x200.jpg 300w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-1024x683.jpg 1024w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-768x512.jpg 768w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-1536x1024.jpg 1536w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-2048x1365.jpg 2048w, https:\/\/voldgift.dk\/wp-content\/uploads\/2024\/09\/Byggepladser_0038-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Forbrugersager Kontakt os VBA Portalen Det fremg\u00e5r af&nbsp;voldgiftslovens \u00a7 7, stk. 2, at en voldgiftsaftale i sager om forbrugeraftaler, der er indg\u00e5et, f\u00f8r tvisten er opst\u00e5et, ikke er bindende for forbrugeren. Hvis den ene part er en forbruger, vil n\u00e6vnet derfor altid h\u00f8re forbrugeren eller dennes repr\u00e6sentant, om man \u00f8nsker at v\u00e6re bundet af aftalen [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-281","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/voldgift.dk\/en\/wp-json\/wp\/v2\/pages\/281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voldgift.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/voldgift.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/voldgift.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/voldgift.dk\/en\/wp-json\/wp\/v2\/comments?post=281"}],"version-history":[{"count":43,"href":"https:\/\/voldgift.dk\/en\/wp-json\/wp\/v2\/pages\/281\/revisions"}],"predecessor-version":[{"id":2487,"href":"https:\/\/voldgift.dk\/en\/wp-json\/wp\/v2\/pages\/281\/revisions\/2487"}],"wp:attachment":[{"href":"https:\/\/voldgift.dk\/en\/wp-json\/wp\/v2\/media?parent=281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}