The Secretariat is happy to receive both negative and positive comments concerning individual cases.
It is important to the Arbitration Board to have feedback on its activities: what works well and where there is room for improvement. Such feedback may include expression of satisfaction with the work of an expert appraiser or others, or expressions of dissatisfaction with an expert appraiser who is considered not to be adequately qualified for the task.
The Secretariat is considering how to collate user satisfaction information more efficiently and how to follow up on such information. The previously used evaluation form for appraisal services and arbitration cases is consequently no longer in use. However, everyone using the services of the Arbitration Board is welcome to provide feedback at firstname.lastname@example.org, stating the relevant case number or simply providing general feedback.